Netskope Issues - Collection of logs

Netskope Issues - Collection of logs

Collection of Logs - Netskope

For MAC device use the below command:
---------------------------------------------
 mtr -rw -c 300 --tcp -P 443 gateway-servify.au.goskope.com
  • For windows, download the software WinMTR and add the host as gateway-servify.au.goskope.com and start it. Wait for 300 counts and then stop it. Export the data in text file and share it with us.
  • Collect Packet Captures:
a) With Client enabled: 
    Collect Inner and Outer Packet Dump when downloading a file of at least 300 MB. (You can use Wireshark for Outer Packet Dump.
 
Please share the URL as well
 
b) With Client disabled: 
 
    Collect Wireshark Captures when downloading a file of at least 300 MB.
 
  • Netskope client log bundle after reproducing the issue and collecting the Packet captures.

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